Delivery
Our delivery costs are as follows:
- UK Standard - Free (Orders Over £5), £0.99 (Orders Under £5),
- UK Express - £5.99 (Before 1pm Next Working Day)
- European Union - £3.99 (Size & Weight Restrictions Apply)
- Rest Of The World - £9.99 (Size & Weight Restrictions Apply)
The items that exceed the Size & Weight Restrictions and are unavailable outside of the UK or subject to a higher delivery charge at checkout are as follows:
- All Artist Tables - Available in the UK only
- All Glass Boards - Available in the UK only
- Chalk Pens Pack Of 8 Colours Wet Wipe 8mm Nib - £6.99 EU/£9.99 ROW
- Gel Pens Pack Of 48 Colours - £6.99 EU/£9.99 ROW
- Etchr Art Satchel, Slate & Slate Mini Satchels - Available in the UK only
- Etchr Field Case - £6.99 EU/£9.99 ROW
All working day orders placed before 15:30 GMT will be processed on the same day by Royal Mail or ParcelForce. All non-working day (Saturday and Sunday) orders and working day orders placed after 15:30 GMT will be processed on the next working day. All orders over £40 or Rest Of The World orders will be sent with tracking so the date of delivery can be ascertained.
Returns
Is your product faulty or not working as expected? Please refer to our FAQs & Tutorials page or contact our Customer Service team using the live chat, the form on the Contact Us page or by emailing cs@stationeryisland.com. They will be able to advise on the correct use of your product or provide a replacement.
Not satisfied with your purchase or simply changed your mind? You have 60 calendar days from the date of purchase to return an item. To be eligible for return, your item must be unused, in the same condition that you received it and in the original packaging. You must also have proof of purchase for the item. If you wish to return an item, please contact our Customer Service team using the live chat, the form on the Contact Us page or by emailing cs@stationeryisland.com
You will be responsible for paying for the shipping costs of returning your item unless the return is due to manufacturing fault. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from this.
Refunds
Once we receive your return, we will immediately notify you on the status of your refund after inspecting the product. If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a few days, depending on your card issuer's policies.
For more information, please read our Terms & Conditions.
Our customer service team are available from 9am-6pm GMT, Monday to Friday. Use the form below, email us at cs@stationeryisland.com, call us on 0115 7848568 or use our Live Chat (available 9am-1pm and 2pm-4pm) at the bottom right of the page to speak directly to an advisor.
