Delivery, Returns and Refunds Policy

Delivery, Returns and Refunds Policy

Thank you for shopping at Stationery Island.

 

Delivery costs

UK Standard Delivery

£0.99 for orders under £5 or free for orders over £5

UK Express Delivery

£5.99

EU Delivery

€2.99

Rest of the world Delivery

£9.99

Delivery Timescale

UK Standard Delivery

Up to 7 working days*

UK Express Delivery

1 pm the following working day*

EU Delivery

Up to 10 working days*

Rest of the world Delivery

It can take over 10 working days to get your products to you but you will receive tracking information to track your order*

 *For all orders placed before 3.30pm, we pack and send your order on the same day via Royal Mail or UK Mail. If you place an order after 3.30pm, we will send it the following working day.

If you are not completely satisfied with your purchase, we’re here to help.

 

Returns

You have 30 calendar days to return an item from the date you receive it. To be eligible for return, your item must be unused and in the same condition that you received it. It must be in the original packaging. You must have proof of purchase for the item. If you wish to return your item, please contact us.

Refunds

Once we receive your item, after inspecting the product we will immediately notify you on the status of your refund. If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a few days, depending on your card issuer’s policies. 

Shipping

You will be responsible for paying for your own shipping costs for returning your item unless the return is due to manufacturing fault. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Contact Us

We are always happy to help, so if you have any other queries please get in touch.

 

For more information read our Terms and Conditions

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