Free Standard delivery on Orders Above £5.00

FAQ

How to request an invoice+

To obtain an invoice, please contact our team here.

If you do not know your Order number please provide the following information in the Message section for our team and we will contact you shortly:


Approximate date of transaction

Number of items ordered

Shipping address


How to use our stationery island chalk markers+

Firstly, you need to shake the pen vigorously making sure that the cap is secure. Shake for 10 seconds before every use. On a sheet of paper, press the nib repeatedly up and down for about 15 seconds. Make sure that you keep pumping the ink until the nib is fully covered. Lastly, test that the ink can be erased from your selected surface by making a small mark in a hidden area, let it dry for 5 minutes and check that it can be erased easily. Replace the cap after use. Note: Your surface must be non-porous. Some chalkboards may be porous.


Why should I test the markers before using them?+

In order to ensure that the consistency is constant, and to optimise the paint flow. Always try on a piece of scrap paper before using the marker.


Is chalk ink permanent?+

Liquid chalk ink can be erased easily from non-porous surfaces. Chalk markers, be it Stationery Island or any other brand on the market, should not be used on porous surfaces. Non porous materials usually include glass, ceramic, metal, plastic, coated wood, etc. but you should always perform a test on your selected surface: make a small mark with the pen on a hidden area of the surface, let the ink dry and check that it can be easily erased with a dry or damp cloth.


Are the markers children friendly?+

Our chalk markers are water-based markers. They are odourless and totally safe for children to use. However, due to their technicality, we wouldn’t recommend them for children under 5 years old.


Is the marker toxic?+

Chalk marker ink is water based, non-toxic and odourless


Are the markers refillable?+

No. You cannot refill chalk markers.


What is the drying time?+

Although the drying time is very rapid, we recommend you wait 5-10 minutes to ensure that the paint is fully dry.


What should I do if I want to make the ink more permanent?+

Our ink is permanent on porous surfaces. You could also apply a varnish to optimise the permanency.


What should I do when the tip has dried?+

If the tip has dried, or you have misplaced the lid – do not panic! You can initiate ink flow once again by following the ‘how to use the chalk markers’ information. Alternatively, you can watch our video “how to get your chalk marker started”


What materials can I use my Stationery Island chalk marker on?+

Paper, mineral, ceramics, porcelain, wood, metal, textiles, plastic, glass, smooth & raw leather or wax.


How can I erase the chalk markers’ ink from a chalk board?+

Chalk boards are made up of a variety of different materials and some of them may be porous. You normally won’t have any problems erasing the ink from laminated, foamex, HPL or coated MDF chalk boards. However, some blackboards are often non-coated MDF boards, and simply just a piece of wood fibre painted black. This type of material is porous, and so the ink will not erase easily without cleaning products. Note: You should always perform a test on your selected surface, or on a sheet of scrap paper, by making a small mark with the pen and letting it dry before checking that it can be easily erased with a dry or damp cloth.


How can I erase the ink of the chalk markers?+

From glossy, non-porous surfaces you should use a dry cloth or board eraser. From rough, non-porous surfaces you will probably need a cloth damped in water to remove all of the ink that may be stuck in the imperfections of the surface. If the surface is porous, then you should NOT use the chalk markers on them, UNLESS you want a permanent finish. If you have accidentally used them on a porous surface it will be much more difficult to erase the ink. The pores of the surface will absorb the ink and you will need cleaning products to penetrate and clean the ink stuck into these pores. If the pores are not too deep, you will obtain good results using window cleaner and a melamine foam sponge (aka Magic Eraser). If this doesn’t work you may need to repaint the board using chalkboard paint.


The ink is coming out of the pen but it looks too faint or watery+

The ink is made of water and pigment. If the pen is not shaken firmly before every use, only the water comes out and the pigment stays inside of the barrel. That’s why the ink looks faint. Solution: Put the cap back on, shake the pen firmly for 10 seconds and pump the ink by pressing the nib gently up and down for 30 seconds as shown on: www.youtube.com/StationeryIslandUK


The ink flow is not consistent, I need to keep pumping the ink very often+

The solution to this is to keep pumping the ink by pressing the nib gently up and down. Once you see the tip covered with ink keep pumping it for a few more seconds until it is really soaked and almost dripping in ink. The flow will then be steady. You can watch the whole process on: www.youtube.com/StationeryIslandUK

 

Videos

Stationery Island - How to Get Your Liquid Chalk Marker Pens Started

This brief tutorial will show you how to get your Stationery Island liquid chalk marker started. Sometimes this has proved to be difficult that’s why we demonstrate the most important steps in this video. We hope you’ll find this video informative and helpful.

How to Erase Your Liquid Chalk Marker Pens Ink From Non-Porous Surfaces

This brief tutorial will show you how to erase your Stationery Island chalk markers’ ink from non- porous surfaces. Sometimes we are asked by customers which surfaces they can use the pens on. In this video we will demonstrate how to use the same pen on three different surfaces and clean it afterwards. We hope you’ll find this video informative and helpful.

How to Erase Your Liquid Chalk Marker Pens Ink From Porous Surfaces

This brief tutorial will show you how to erase your Stationery Island chalk markers’ ink from porous surfaces. Sometimes we are asked by customers which surfaces they can use the pens on. In this video we will show you how to easily remove our Liquid Chalk Marker Ink from a porous surface and how to avoid ghosting effects when using this ink. We hope you’ll find this video informative and helpful.